Artificial Intelligence Policy

Content Creation

All content within the Digital Confidence service is created and reviewed manually by our expert human team. We ensure accuracy, relevance, and alignment with our key standards (including DfE Technology Standards, EdFITS principles, and KCSiE).

AI tools are used only to support the search and discovery of relevant content, helping you quickly find precisely the resources you need.

AI-powered Support

To enhance the responsiveness of our support service, we are experimenting with AI-generated responses through the "Ask for Help" section. When you submit a query:

• You may receive an immediate AI-generated response offering initial guidance.
• AI responses are clearly indicated as automated.
• These responses are intended as supplementary support, enabling you to begin addressing your query without delay.

A human expert from our team will always follow up on your query, providing personalised, thorough support. AI responses will never replace our human team but will serve as an additional, immediate line of assistance.

Transparency and Trust

We are committed to transparency. Any AI-generated content or response is clearly identified to ensure clarity and maintain your trust.

If you have questions about our use of AI or wish to provide feedback on your experience, please contact us directly through the "Ask for Help" section.

Thank you for choosing Digital Confidence as your trusted partner in digital leadership.